Delivery Policy
Subject to ease of access, and where conditions allow, we’ll reverse our vehicles as close to the point of storage as reasonably possible. In a small number of cases, the curb side is the only logistically viable drop-off point – so please bear this in mind when you order. A curb side drop would happen if you don’t have a driveway we can’t access.
All our Kiln Dried logs are moisture tested before delivery. Once the logs are in your possession we are no longer in control of their condition – so we’re not responsible for logs that have been left out in the rain or stored incorrectly.
Due to safety & insurance issues all goods delivered will be off loaded & placed at the rear or side of the vehicle unless discussed with driver.
Returns Policy
Our standard returns procedure is:
If you have simply changed your mind about your order, please return the logs in their original, unused and re-saleable condition to Holmes Forestry, Ermine Steet, Broughton, DN200AJ
If you have received the wrong items, or we have made a mistake with your order, please contact us and we will arrange collection of the goods and rectify the mistake.
If you believe your logs are not below the required 20% moisture content, please get in touch so we can arrange to inspect the logs and assess the conditions in which you’ve kept them. Please be aware that we cannot take logs back that have been left out in the rain or exposed to the elements (such as driving rain), As per our terms of delivery, logs need to be stored under cover as soon as they’re delivered to you. To avoid inconvenience to you in case you need to return the logs to us, we recommend you burn them first before you unpack the bags.
Refunds/exchanges will be processed once goods are received and checked to ensure they are in a re-saleable condition.
Your statutory legal rights are not affected by this policy.